Implementing a modern IT Service Support Management (ITSSM) solutions requires more than just knowledge of a specific tool. It requires deep empathy with IT service providers and with the end-users who ultimately receive value from the tool. This only comes from years of experience defining services, engaging with customers and users, and managing IT operations. Ayearon possesses this experience, along with knowledge of industry frameworks around which the tools are built.
We also possess deep the deep technical capabilities needed to integrate our solutions with others on-premise or in the cloud. These include identity management, monitoring and alert, device and software discovery and inventory management, and other ITSSM solutions, using open standards (LDAP, SMTP), database-level integration (Microsoft SQL Server, PostgreSQL, MySQL) and tool-specific API’s (REST, SOAP) and custom scripting (PowerShell, Python).